Responsible gambling

Responsible Gaming at Grosvenor Casinos

At Grosvenor Casinos, we take responsible gaming seriously and have put measures in place to help you control your gambling experience.

Tools for Control

You can set limits on how much time and money you spend on our site using the following tools:

• Deposit Limits: Set a daily, weekly or monthly limit on the amount of money you deposit into your account.
• Time-Outs: Temporarily self-exclude yourself from playing by setting a time-out period. During this time, marketing material and gaming access will be restricted.
• Loss Limitations: Restrict how much you can lose over a set period (e.g., daily or monthly).
• Session Limits: Control the amount of time you spend on our site per day.

Reality Checks

We use reality checks to remind you of your spending and gambling habits. If we detect any unusual activity, we may ask for more information or suspend account access temporarily.

Self-Exclusion

If you feel that you have a problem with responsible gaming, please contact us so we can help facilitate a long-term self-exclusion. This will restrict marketing material and gaming access on all our sites, including online and land-based casinos, as well as any sports betting platforms.

Support Organizations

For information about the signs of problem gambling, resources for seeking support and advice or to report suspected problem gambling activity among friends or family members, please visit one of these websites:

• National self-exclusion scheme
• GamCare (onlinegamblinghelpline.org) - Free confidential helpline for those with concerns about their own gaming habits or someone else's.
• BeGambleAware.org
• Gamblers Anonymous